FAQ

Most times we all have the same questions. We want to answer a few here.

current traffic situation

The Fontane Therme Spa is easily accessible from the A24 Berlin/Hamburg.

Take the Neuruppin exit and follow the B167 (you will see hotel information signs). Stay on the B167 until you reach the Wittstocker Allee crossroads. Turn right and continue along the main road until the next junction with traffic lights. Turn left at the lights onto Steinstraße. Then take the fourth road on the right – “An der Seepromenade” – to reach the hotel.


If your question can not be find below please don’t hesitate to contact us via Mail at info@resort-mark-brandenburg.de

General

Covid 19

You can find all infomation here.

Resort Mark Brandenburg

Limitation of the number of guests who are in the restaurants at the same time.

The state regulations regarding the corona pandemic include strict hygiene regulations. This also includes distance rules. So that we can comply with these and you can enjoy our culinary concept in peace and with a limited number of people, we have divided the Parzival restaurant into table times. Allow us to point out that the table time allocated to you is binding.

What is the "Smart Service" in terms of room service?

We are happy to be able to open again and are aware of this enormous task. The pandemic is raging, it is particularly important to us to give you an unforgettable holiday. Of course we want you to feel safe and comfortable and we want to convey the same feeling to our employees and colleagues. Our colleagues are well trained for the new hygiene standards, we keep our distance by cleaning the rooms with Smart Service: With the window wide open, we shake your beds, clean the bathroom thoroughly, change the towels if necessary and empty the wastebasket. After 4 days there will also be a change of linen, which you can take advantage of at any time. Simply register at reception.

Fontane Therme

IS THE STAY AT THE THERMAL SPA INCLUDED IF I BOOK A NIGHT AT THE RESORT?

The room price always includes use of the Fontane Therme Spa. You can already use the thermal bath on the day of arrival from 12 noon.

BEHAVIOR AT THE SPA

The Fontane Therme is a place of rest and relaxation. Please support this with your behavior. We ask you to be quiet, especially in the relaxation rooms and saunas. We will be happy to provide you with bathrobes for a fee.

DO I HAVE TO BE NAKED EVERYWHERE IN THE SPA?

No. The bathing area on the ground floor (freshwater pool, the two outdoor brine pools and the summer meadow) requires clothing. We ask that you wear standard swimwear. The sauna area on the upper floor, including the lake sauna, is purely a nudist area. You can find more information in the house rules of the Fontane Therme.

ARE CHILDREN ALLOWED IN THE SPA?

Of course, we also welcome children to the Fontane Therme. Admission is free for children under the age of 3. From the age of 4, please purchase a child ticket in the online ticket shop. For children up to and including 14 years of age, separate regulations apply to the individual areas.

Lounge Area

Our 5,000 square meter spa area offers plenty of space and various sunbathing areas. We want all our guests to find a daybed at all times and always have a free choice of daybeds. For this reason, we ask you not to reserve loungers and to use our numerous storage compartments instead. Please understand that our employees are instructed to clear reserved daybeds.

CAN PURCHASED THERMAL TICKETS BE CANCELED?

All purchased tickets for the Fontane Therme cannot be cancelled.
However, the tickets can still be rebooked up to 24 hours before the possible first entry. First entry means for day tickets until noon of the previous day and for evening tickets until 6 p.m. of the previous day.
To reshedule, please use your login data and select the new date.