Privacy Policy

PRIVACY POLICY

Insofar as it is possible to enter personal or business data (email addresses, names, addresses) within this website, the divulging of this information is done on an expressly voluntary basis by the user. The laying claim to and payment of all services offered is – insofar as is technically possible and reasonable – also possible without the provision of such information, by providing anonymous data or through the use of a pseudonym. Third parties are forbidden from using the contact information provided within the Legal Notice or other comparable information, such as postal addresses, telephone and fax numbers and email addresses, to send information that has not been expressly requested. The author reserves the right to take legal action against the senders of so-called spam mail in the case of infringements of this interdiction.

RESPONSIBILITY FOR DATA PROCESSING

The responsibility for data processing on this website in compliance with Art. 4 (7) of the GDPR and the provider of this website (service provider) in compliance with the German Telemedia Act (TMG) is

S.I.B.N. Hotel GmbH
An der Seepromenade 20
Germany, D-16816 Neuruppin am See
Tel. +49 (0)3391 40 350
Fax +49 (0)3391 40 3524 59
info@resort-mark-brandenburg.de

CONTACT INFORMATION FOR THE DATA PROTECTION OFFICER

You can contact our Data Protection Officer at

Ms. Alice Altmann
S.I.B.N. Hotel GmbH
An der Seepromenade 20
Germany, D-16816 Neuruppin am See
Tel. +49 (0)3391 40 350
Fax +49 (0)3391 40 3524 59
info@resort-mark-brandenburg.de

COLLECTION OF GENERAL DATA AND INFORMATION

Every time the website of S.I.B.N. Hotel GmbH is accessed by a data subject or an automated system, a range of general data and information is collected. This general data and information is saved in server log files. The data that can be recorded includes (1) the browser type and versions used, (2) the operating system, (3) the website that directed you to our website (so-called referral site), (4) the pages of our website that you visit, (5) the date and time you accessed our website, (6) an internet protocol address (IP address), (7) the internet service provider and (8) other similar data and information, which can help us to secure our information technology systems in the case of an attack.

When it comes to the use of this general data and information, S.I.B.N. Hotel GmbH does not draw any conclusions about the data subject. The information is instead used (1) to correctly deliver the contents of our website, (2) to optimise the contents of our website and advertising, (3) to guarantee the long-term functionality of our information technology systems and website technology and (4) to be able to provide law enforcement bodies with the information required for criminal proceedings in the case of a cyber attack. This anonymously collected data and information is evaluated by S.I.B.N. Hotel GmbH for statistical purposes and with the aim of increasing data protection and data security within our company to be able to provide an optimum level of protection for the personal data that we process. The anonymous data from the server log files is stored separately from all of the personal data that is provided by a data subject.

PROCESSING PERSONAL DATA

Art. 6(1)(a) of the GDPR serves as the legal basis for the processing operations within our company for which we request consent for a specific purpose of processing. If it is necessary to process personal data to fulfil a contract for which the data subject is the contractual party, as is the case for the processing operations necessary to supply goods or to fulfil a service or return service for example, the processing is based on Art. 6(1)(b) of the GDPR. The same applies to processing operations required to carry out pre-contractual measures, for example in the case of enquiries concerning our products or services. If our company is subject to a legal obligation which requires the processing of personal data, such as to fulfil fiscal obligations, the processing is based on Art. 6(1)(c) of the GDPR. In rare cases, it may be required to process personal data to protect the vital interests of the data subject or another natural person. This could be the case if a visitor is injured on our premises and their name, age, health insurance information or other vital information needs to be passed onto a doctor, a hospital or another third party. In this case, the processing is based on Art. 6(1)(d) of the GDPR. Finally, processing operations can be based on Art. 6(1)(f) of the GDPR. This legal basis applies to processing operations that are not covered by any of the aforementioned legal justifications, if the processing is necessary to protect a legitimate interest of our company or a third party, insofar as the interests, fundamental rights and freedoms of the data subject are not overriding. We are permitted to carry out processing operations such as these as they have been specifically mentioned by the European legislature. In this respect, the legislature took the view that it could be a legitimate interest if the data subject is a customer of the data controller (recital 47 sentence 2 of the GDPR).

RIGHTS OF THE DATA SUBJECT

Each data subject, whose personal data is processed, has the right to information from the controller about the personal data concerned in compliance with Art. 15 of the GDPR, the right to rectification in compliance with Art. 16 of the GDPR, the right to erasure in compliance with Art. 17 of the GDPR, the right to restriction of processing in compliance with Art. 18 of the GDPR, the right to object to the processing in compliance with Art. 21 of the GDPR and the right to data portability in compliance with Art. 20 of the GDPR. The restrictions cited in §§ 34 and 35 of the latest Federal Data Protection Act (BDSG) apply to the right to information and the right to erasure.

OBLIGATION TO PROVIDE PERSONAL DATA

We would like to inform you that the provision of personal data is, in part, required by law (e.g. tax regulations) or may result from contractual stipulations (e.g. Information for the contractual partner). From time to time, the person affected may have to provide us with personal data that we need to process to conclude a contract. The person affected is, for example, obligated to provide us with personal data if they conclude a contract with our company. If the person affected does not provide the personal data, it may mean that the contract cannot be concluded with them. Prior to providing personal data, the person affected must contact one of our members of staff. Our staff will inform the person affected whether the provision of personal data is required by law or by contract, or whether it is necessary to conclude the contract, whether there is an obligation to provide the personal data and the consequences of not providing the personal data.

RETENTION PERIOD FOR THE PERSONAL DATA

The period of time for which the personal data is saved is dictated by the applicable statutory retention period. Once this retention period has elapsed, the relevant data is routinely deleted, insofar as it is no longer required to fulfil or initiate a contract.

ERASURE AND BLOCKING OF PERSONAL DATA

The party responsible for processing only processes and saves the personal data of the data subject for the period for which it is required to fulfil the purpose of saving the data or insofar as it is stipulated by the European legislature or another legislator in laws or regulations, which the processing party is subject to.

If the purpose for saving the data lapses or the retention period prescribed by the European legislature or another legislator elapses, the personal data is routinely blocked or deleted in line with the legal requirements.

RIGHT TO OBJECT

If data is processed on the basis of Art. 6(1)(f) (data processing to protect legitimate interests), the data subject has the right to object to the processing at any time. This right predominantly applies to data processing for marketing purposes. In this case, we will no longer process the personal data, unless there are demonstrable, compelling and legitimate reasons for the processing, which override the interests, rights and freedoms of the data subject, or the processing is necessary to assert, exercise or defend legal claims.

The revocation does not need to be presented using a specific form and should be sent to our Data Protection Officer.

COOKIES

Our website uses cookies. These are small files, which are automatically generated by your browser and which are saved on your device (laptop, tablet, smartphone etc.) when you visit our website. Cookies do not damage your device; they do not contain any viruses, Trojan files or other harmful software. The cookie stores information relating directly to the specific device in question. This does not mean, however, that we can use the cookies to reveal your identity.

Cookies are also used to enhance the user experience for our website; to collect statistics to analyse the use of our website; and to optimise our website for you.

You can set up your browser so cookies are only saved if you agree to it. Most browsers automatically accept cookies. You can, however, configure your browser so that cookies are not stored on your computer or so that you always see a warning message before a new cookie is saved. Fully deactivating cookies can, however, limit the functionality of our website

DATA TRANSFERS TO THIRD COUNTRIES

In some instances, we transfer personal data to a third country outside of the EU. We have taken measures to ensure that there is an appropriate level of data protection: in the case of Google (USA), the applicable participation in the Privacy Shield agreement (Art. 45(1) of the GDPR) ensures an appropriate level of data protection.

The transfer of personal data to places in countries outside of the European Union (so-called third countries) takes place where:

(a) it is necessary to process your reservation and your stay at our hotel,
(b) it is legally required or
(c) you have given your consent.

Subscribing to our newsletter

The Resort Mark Brandenburg website gives users the opportunity to subscribe to our company newsletter. The personal data that is transferred to the body responsible for the processing when you subscribe to the newsletter comes from the newsletter sign-up form.

The Resort Mark Brandenburg uses a newsletter to provide its customers and business partners with information about the company’s offers and services on a regular basis. Our company newsletter can only be received by the person affected if (1) the person affected has a valid email address and (2) the person affected has registered to receive the newsletter. For legal reasons, a confirmation email will first be sent to the email address entered by the person affected to subscribe to the newsletter as part of the double opt-in process. This confirmation email serves to ensure that the owner of the email address has authorised the reception of the newsletter as the person affected.

Furthermore, when you register for the newsletter, we save the IP address provided by the internet service provider (ISP), the computer system used by the data subject at the time of the registration and the date and time of the registration. This data is necessary to be able to identify the (possible) misuse of the email address of the person affected at a later date and thus serves as a legal safeguard for the party responsible for processing the data.

The personal data collected during the newsletter subscription process is solely used to send the newsletter. In addition, subscribers to the newsletter may receive further emails, if these are necessary to operate the newsletter service or a related registration, as in the case of changes to the newsletter service or in the case of a change to the technical conditions. The personal data collected as part of the newsletter service is not passed onto third parties. The data subject can cancel their newsletter subscription at any time. The consent to save the personal data provided by the data subject for the newsletter subscription can be withdrawn at any time. Each newsletter contains a link for the purpose of withdrawing this consent. Furthermore, it is also possible to unsubscribe from the newsletter on the website of the party responsible for the processing, or to inform the party responsible for the processing in another manner.

Contacting us via the website

In line with legal regulations, the Resort Mark Brandenburg website contains information that makes it possible to contact our company electronically and to communicate with us directly; this also includes a general address for the so-called electronic post (email address). Insofar as a data subject contacts the party responsible for the processing via email or a contact form, the personal data of the data subject will be automatically saved. Personal data provided to the party responsible for processing by a data subject is saved for the purposes of processing or contacting the data subject. This personal data is not passed onto third parties.

INTEGRATION OF SERVICES AND CONTENT BY THIRD-PARTY PROVIDERS (E.G. YOUTUBE AND GOOGLE MAPS)

Our website contains third-party content, such as videos from YouTube and maps from Google Maps (hereinafter called “third-party providers”). In order to use this content, the IP address of the user must be transferred to the respective third-party provider for technical reasons. Without this IP address, the third-party content integrated into the website cannot be sent to the browser of the respective user. We have no influence over whether a third-party provider saves the IP address for statistical purposes etc. or uses it for another purpose.

Data protection provisions concerning the use of Google AdWords

The party responsible for processing has installed Google AdWords on this website. Google Adwords is an online advertising service, which allows advertisers to display ads within the search engine results on Google and within the Google advertising network. Google AdWords allows an advertiser to predefine keywords that will display an ad on Google’s search engine results only when the search engine retrieves a keyword-related search result. On the Google advertising network, ads are distributed to relevant websites using an automated algorithm and according to predefined keywords.

The company operating the Google AdWords services is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, USA.

The purpose of Google AdWords is to promote our website by displaying interest-based advertising on third-party websites and in the search engine results of Google’s search engine, and by displaying third-party ads on our website.

If the data subject arrives on our website via a Google advert, a so-called conversion cookie will be stored on the data subject’s information technology system by Google. Please see above for more information on cookies. A conversion cookie expires after 30 days and is not used to identify the data subject. Provided the cookie has not expired, the conversion cookie is used to trace whether certain sub-pages, such as the shopping basket of an online shop system, were accessed on our website. The conversion cookie tells us and Google whether any revenue was generated by a data subject who arrived on our website via an AdWords ad, i.e. if they completed or cancelled a purchase.

The data and information collected through the use of the conversion cookie is used by Google to provide visitor statistics for our website. We then use these visitor statistics to determine the total number of users who have been directed to us through AdWords ads in order to determine the success or failure of each AdWords ad and to optimise our AdWords ads for the future. Neither our company nor any other Google AdWords advertisers receive any information from Google that could be used to identify the data subject.

The conversion cookie stores personal data, such as the web pages visited by the data subject. Every time someone visits our website, this personal data, including the IP address of the internet connection used by the data subject, is transferred to Google in the USA. This personal data is stored by Google in the USA. Google may disclose personal data collected through this technical process to third parties.

As mentioned above, the data subject can prevent our website from placing cookies at any time by adjusting their web browser’s settings to permanently refuse cookies. Adjusting the browser’s settings in this way would also prevent Google from placing a conversion cookie on the data subject’s information technology system. In addition, a cookie already placed by Google AdWords can be deleted at any time through a web browser or other software program.

Furthermore, the data subject has the option to object to Google’s interest-based advertising. To do this, the data subject must visit www.google.com/settings/ads from each of the web browsers they use and change the settings there as desired.

Additional information and Google’s Privacy Policy can be found at https://www.google.de/intl/de/policies/privacy/.

USE OF GOOGLE ANALYTICS

This website uses Google Analytics – a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”: text files that are saved on your computer and allow for an analysis of your usage of the website. The information generated by the cookie about your use of this website (including your IP address) is transferred to a Google server in the USA and stored there. Google uses this information to analyse your use of the website, to compile reports about the website activities for the website operator, and to provide further services related to the use of the website and the internet in general. Google will also transfer this information to third parties in certain cases, insofar as this is legally prescribed or these third parties process this data on behalf of Google. Google will never connect your IP address to other data from Google. You can prevent the installation of cookies through a setting on your web browser software. However, we would like to point out that if you turn off cookies, you will not be able to use all of the functions of this website to their full extent. By using this website, you are agreeing to the processing of the data collected about you by Google in the aforementioned manner and for the aforementioned purpose.

You can prevent the saving of cookies through a setting on your web browser software. However, we would like to point out that if you turn off cookies, you will not be able to use all of the functions of this website to their full extent. In addition, you can prevent the gathering of the data generated by the cookie and relating to your usage of the website (including your IP address) by Google, as well as the processing of this data by Google. To do so, download and install the browser plugin from the following page: http://tools.google.com/dlpage/gaoptout?hl=de.

For more information about the Terms of Use and Privacy Policy for Google Analytics, please visit www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/

FACEBOOK SOCIAL PLUGINS

Social plugins (“plugins”) from the social networking site facebook.com are used on this website. facebook.com is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins can be identified by a Facebook logo, the Facebook Like symbol or the label “Facebook Social Plugin”. You can view the list and appearance of Facebook social plugins here: developers.facebook.com/plugins. If you access a page of our website containing this plugin, your browser will establish a direct connection to the servers of Facebook. The content of the plugin will be transferred by Facebook directly to your browser and integrated into the website. By integrating the plugin, Facebook receives the information that you accessed via the respective page on our website. If you are logged into Facebook, Facebook can associate this visit with your Facebook account. If you interact with the plugins, for example by pressing the “Like” button or by leaving a comment, the respective information will be sent from your browser directly to Facebook and saved there. Facebook may access and store your IP address, even if you are not a member of Facebook. Please read Facebook’s Privacy Policy for more information on the purpose and scope of the data collection and on the further processing and usage of your data by Facebook, as well as on your rights regarding this and the settings to protect your privacy: www.facebook.com/policy.php If you are a member of Facebook but do not want Facebook to save information about you via our website, you must log out of Facebook before visiting our website.

Data protection provisions concerning the use of Instagram

The party responsible for processing has integrated components from the Instagram service onto this website. Instagram is an audiovisual platform that allows users to share photos and videos and to share this information across other social networks.

The Instagram service is operated by Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA.

Every time one of the pages of this website, which is operated by the party responsible for processing the data, featuring an Instagram component (Insta button) is accessed, the respective Instagram component automatically triggers the download of a representation of the respective component from Instagram by the web browser on the data subject’s computer system. This technical process provides Instagram with information about which specific sub-pages of our website are visited by the person in question.

If the person affected is logged into Instagram, Instagram identifies each webpage on our website that is accessed by the person affected and which specific sub-pages the person in question visits during the time they spend on our website. This information is collated by the Instagram components and assigned by Instagram to the respective Instagram account of the person affected. If the person affected interacts with any of the Instagram buttons integrated into our website, the data and information transferred will be assigned to the personal Instagram user account of the person in question and saved and processed by Instagram.

If the person in question is logged into Instagram when they visit our website, the Instagram components inform Instagram that the person affected has visited our website; this takes place regardless of whether the person affected clicks on the Instagram components. If the person affected does not want information to be passed onto Instagram in this way, they can prevent it by logging out of their Instagram account prior to accessing our website.

For more information and the applicable Privacy Policy of Instagram, please visit https://help.instagram.com/155833707900388 and https://www.instagram.com/about/legal/privacy/.

ADDTHIS RECOMMENDATION SERVICE

Our website contains “Addthis” plugins, which allow you to create bookmarks and facilitate the shared use of interesting website content. The use of “Addthis” involves cookies. The files generated (e.g. time of use or browser language) are transferred to Add This LLC in the USA and processed there. You can find more information about data processing by Add This LLC and about the Privacy Policy of Add This LLC at www.addthis.com/privacy. This website contains special information about the nature of the processed data and its intended purpose. We do not process the associated data. By using the “Addthis” field, you are consenting to data processing by Add This LLC as described on the website www.addthis.com. You can object to the use of your data at any time by setting an “opt-out cookie”. Please see the aforementioned website of Add This LLC for more information.

DATA PROCESSING WITHIN THE SCOPE OF JOB APPLICATIONS

It is possible to apply for a job using an application form and by sending an email to andrea.duwe@resort-mark-brandenburg.de. Personal data is processed for this purpose and is stored for further processing in line with the application procedure.

Should the application lead to an employment contract, the personal data will be stored in line with legal regulations. If the application is not taken into consideration when choosing potential candidates, it will be deleted in line with the stipulations of the local erasure concept, whereby the regulations of the AGG, in particular the burden of proof stated in § 22 of the General Equal Treatment Act (AGG) are taken into account.

Data processing within the scope of reviews (Customer Alliance)

(1) The Resort Mark Brandenburg uses the services of the CA Customer Alliance GmbH, Ullsteinstr. 130, 12109 Berlin (“Customer Alliance”) to enquire after your level of satisfaction when you have used our services. For this purpose, we pass your contact details and information about our contractual relationship (e.g. the length of your stay) onto Customer Alliance and commission them to enquire after your level of satisfaction with our services (e.g. a review). Customer Alliance provides us with the results, which we may make public.

(2) The legal basis for this processing is Art.6(1)(f) of the GDPR and our legitimate interest in improving our services through your feedback.

(3) Your data is stored for three days and then deleted. Your review remains in the system but is anonymous.

(4) Please see the Privacy Policy of Customer Alliance for more information about the processing of your data: https://www.customer-alliance.com/de/datenschutzbestimmungen/

VALIDITY OF THIS DISCLAIMER

This disclaimer should be viewed as part of the internet presence to which this page refers. Should parts or individual formulations within this text not, no longer or not fully correspond to the prevailing legal situation, the remaining parts of the document remain unaffected in terms of their content and validity. Third-party content is shown under indication of the source. This content is not the content of the Resort Mark Brandenburg GmbH. The Resort Mark Brandenburg GmbH does not claim ownership of this third-party content from third-party websites. There is no claim that third-party content from third-party websites and/or comments about page content be published in full by the Resort Mark Brandenburg GmbH.
Use of photos

The downloading and use of photos from this website is only permitted in individual cases with express permission and where the owner of the image source is stated.

ONLINE CONFLICT RESOLUTION IN LINE WITH THE ODR REGULATION(EU) NO. 524/2013