Current Information

+++ Update 2nd April 2022 +++

Dear Guests,

the federated state Brandenburg has imposed a new SARS-CoV-2 containment ordinance. This stipulates that accommodation providers no longer have to apply the 3G rule.

Therefore, you do not have to present any proofs or certificates to check in at the Resort Mark Brandenburg or the Fontane Therme Spa.

At the same time we all know that these are special times that we can only cope with mutual consideration and respect.
We therefore expressly ask you to continue to wear a mask in the public areas of the resort and to not start your journey if you have Covid symptoms. Let’s all take care of each other and stay healthy.

We can not wait to see you at the lake.

Kind regards,
The entire Team of the Resort Mark Brandenburg

Due to the Covid 19 pandemic, we get a lot of questions. We will answer a few down here.

RESORT MARK BRANDENBURG

Does the hotel use 2G or 3G?

From now on you don’t have to show us any proofs or certificates to check in at the Resort.
We expressly ask that you continue to wear a mask. With this we want to protect you, other guests and our employees. At the same time, please continue to heed the current „AHA“-rules.

WHAT ARE THE CANCELLATION POLICIES?

Your reservation is guaranteed for an arrival until 6 p.m. To guarantee your booking for an arrival after 6 p.m., we ask you to provide your credit card information or an immediate transfer in advance. If we do not have these, we will put the room back on sale after 6 p.m.

Reservations can be canceled free of charge up to 5 days before arrival. In the event of later cancellation or no-show, the hotel reserves the right to charge 90% of the total amount.

WHAT SPECIAL FEATURES due to covid ARE Taking place AT THE RESORT MARK BRANDENBURG?

Our colleagues are well trained for the hygiene standards, we keep our distance even if we missed you as a guest so much that we would like to hug you. What else we do for you:

  • You will find disinfectant dispensers everywhere in the public areas
  • the resort offers a lot of space, we keep our distance and point this out in some places with cheeky sayings
  • open doors and windows, enjoy the fresh breeze of the lake while we air properly
  • Smart Service in the rooms (when the window is wide open, we shake up your beds, clean the bathroom thoroughly, change the towels as required and empty the wastebasket. After 4 days, there is also a change of linen, which you can use earlier at any time )
  • our guest folder is completely digital and can be called up at any time via the TV or the QR code on your room card cover
  • our employees are obliged to test for Covid several times a week
  • all employees are still required to wear masks

Fontane Therme

Does the Fontane Therme Spa use 2G or 3G?

From now on you don’t have to show us any proofs or certificates to check in at the Fontane Therme Spa.
We expressly ask that you continue to wear a mask. With this we want to protect you, other guests and our employees. At the same time, please continue to heed the current „AHA“-rules.

CAN PURCHASED THERMAL TICKETS BE CANCELED?

All purchased tickets for the Fontane Therme cannot be cancelled.
However, the tickets can still be rebooked up to 24 hours before the possible first entry. First entry means for day tickets until noon of the previous day and for evening tickets until 6 p.m. of the previous day.
To rebook, please use your login data and select the new date.