+++ Update 2nd April 2022 +++
Dear Guests,
the federated state Brandenburg has imposed a new SARS-CoV-2 containment ordinance. This stipulates that accommodation providers no longer have to apply the 3G rule.
At the same time we all know that these are special times that we can only cope with mutual consideration and respect.
We therefore expressly ask you to continue to wear a mask in the public areas of the resort and to not start your journey if you have Covid symptoms. Let’s all take care of each other and stay healthy.
We can not wait to see you at the lake.
Kind regards,
The entire Team of the Resort Mark Brandenburg
Due to the Covid 19 pandemic, we get a lot of questions. We will answer a few down here.
From now on you don’t have to show us any proofs or certificates to check in at the Resort.
We expressly ask that you continue to wear a mask. With this we want to protect you, other guests and our employees. At the same time, please continue to heed the current „AHA“-rules.
Your reservation is guaranteed for an arrival until 6 p.m. To guarantee your booking for an arrival after 6 p.m., we ask you to provide your credit card information or an immediate transfer in advance. If we do not have these, we will put the room back on sale after 6 p.m.
Reservations can be canceled free of charge up to 5 days before arrival. In the event of later cancellation or no-show, the hotel reserves the right to charge 90% of the total amount.
Our colleagues are well trained for the hygiene standards, we keep our distance even if we missed you as a guest so much that we would like to hug you. What else we do for you:
From now on you don’t have to show us any proofs or certificates to check in at the Fontane Therme Spa.
We expressly ask that you continue to wear a mask. With this we want to protect you, other guests and our employees. At the same time, please continue to heed the current „AHA“-rules.
All purchased tickets for the Fontane Therme cannot be cancelled.
However, the tickets can still be rebooked up to 24 hours before the possible first entry. First entry means for day tickets until noon of the previous day and for evening tickets until 6 p.m. of the previous day.
To rebook, please use your login data and select the new date.