Current Information

Due to the Covid 19 pandemic, we get a lot of questions. We will answer a few down here.

RESORT MARK BRANDENBURG

Does the hotel use 2G or 3G.

We are happy to welcome all kind of guests under the rule of 3G.

What do I need prior the arrival?

In order to be able to check in at the resort you need the following documents*

  • a valid vaccination certificate proving that you are fully vaccinated and that the second vaccination against Covid-19 was at least 14 days ago
    OR
  • The status “Recovered” (you need a positive PCR test result on which the day of the test and your name can be seen. The test must be at least 28 days and not more than 3 months old.)
    OR
  • an official certificate of a negative rapid antigen test, which is not older than 24 hours at the time of check-in. We do not accept on-site self-tests. Please have yourself tested at your departure location before you leave in order to avoid an unnecessary journey.

*For security reasons (forgeries) the yellow vaccination certificate is not sufficient to prove the vaccination status. That is why proof of vaccination and health records must be presented as a digital EU-COVID certificate in electronic or printed form. These digital certificates have a so-called QR code and can be checked more easily. Those restrictions apply for the official tests and recovered papers as well.

Are there any exceptions?

The only exceptions to the “3G rule” are as follows:

  • Children up to the age of 6 – they do not need a test certificate, we will be happy to provide you with a voluntary free self-test on arrival
  • Children up to the age of 14, as they are currently tested 3 times a week within the school hygiene concept*

*Please note, there is a different handling during the holiday season. All children up from the age of 6 need an official negative antigen test for access authorization, which must not be older than 24 hours at the time of entry.

WHAT DO I HAVE TO CONSIDER DURING MY STAY AT THE RESORT MARK BRANDENBURG?

  • In the public indoor areas of the resort, masks are mandatory for all persons aged 6 and over (medical face mask).
  • Masks are madatory in all interior areas of the restaurants if you move away from your assigned table.

If you are not ablte to wear a mask, we ask that you present the medical certificate to our reception without being asked.

WHAT SPECIAL FEATURES IN TERMS OF COVID TAKE PLACE AT THE RESORT MARK BRANDENBURG?

We are happy to be open again and are aware of this enormous task. The pandemic is raging, it is particularly important to us to give you an unforgettable holiday. Of course we want you to feel safe and comfortable and we want to convey the same feeling to our employees and colleagues.

Our colleagues are well trained for the new hygiene standards, we keep our distance even if we missed you as a guest so much that we would like to hug you. What else we do for you:

  • You will find disinfectant dispensers within all public areas
  • the resort offers plenty of space, we maintain the rules of distance and will point this out to you in some places with cheeky sayings
  • open doors and windows, enjoy the fresh breeze of the lake while we aerate properly
  • Smart Service in the rooms (with wide open windows, we make your beds, clean the bathroom thoroughly, change the towels as required and empty the wastebasket. After 4 days, there is also a change of linen, which you can request earlier at any time)
  • You need a new mask – the reception team will be happy to help you
  • our guest folder is completely digital and can be called up at any time via the TV or the QR code on your room card cover

WHAT ARE THE CANCELLATION POLICIES?

Your reservation is guaranteed for an arrival until 6 p.m. To guarantee your booking for an arrival after 6 p.m., we ask you to provide your credit card information or an immediate transfer in advance. If we do not have these, we will put the room back on sale after 6 p.m.

Reservations can be canceled free of charge up to 5 days before arrival. In the event of later cancellation or no-show, the hotel reserves the right to charge 90% of the total amount.

Fontane Therme

Does the Fontane Therme Spa use 2G or 3G.

We are happy to welcome all kind of guests under the rule of 3G.

What do I need prior the arrival?

In order to be able to check in at the resort you need the following documents*

  • a valid vaccination certificate proving that you are fully vaccinated and that the second vaccination against Covid-19 was at least 14 days ago
    OR
  • The status “Recovered” (you need a positive PCR test result on which the day of the test and your name can be seen. The test must be at least 28 days and not more than 3 months old.)
    OR
  • an official certificate of a negative rapid antigen test, which is not older than 24 hours at the time of check-in. We do not accept on-site self-tests. Please have yourself tested at your departure location before you leave in order to avoid an unnecessary journey.

*For security reasons (forgeries) the yellow vaccination certificate is not sufficient to prove the vaccination status. That is why proof of vaccination and health records must be presented as a digital EU-COVID certificate in electronic or printed form. These digital certificates have a so-called QR code and can be checked more easily. Those restrictions apply for the official tests and recovered papers as well.

Are there any exceptions?

The only exceptions to the “3G rule” are as follows:

  • Children up to the age of 6 – they do not need a test certificate, we will be happy to provide you with a voluntary free self-test on arrival
  • Children up to the age of 14, as they are currently tested 3 times a week within the school hygiene concept*

*Please note, there is a different handling during the holiday season. All children up from the age of 6 need an official negative antigen test for access authorization, which must not be older than 24 hours at the time of entry.

CAN PURCHASED THERMAL TICKETS BE CANCELED?

All purchased tickets for the Fontane Therme cannot be cancelled.
However, the tickets can still be rebooked up to 24 hours before the possible first entry. First entry means for day tickets until noon of the previous day and for evening tickets until 6 p.m. of the previous day.
To rebook, please use your login data and select the new date.

RESORT MARK BRANDENBURG

Does the hotel use 2G or 3G?

From now on you don’t have to show us any proofs or certificates to check in at the Resort.
We expressly ask that you continue to wear a mask. With this we want to protect you, other guests and our employees. At the same time, please continue to heed the current „AHA“-rules.

WHAT ARE THE CANCELLATION POLICIES?

Your reservation is guaranteed for an arrival until 6 p.m. To guarantee your booking for an arrival after 6 p.m., we ask you to provide your credit card information or an immediate transfer in advance. If we do not have these, we will put the room back on sale after 6 p.m.

Reservations can be canceled free of charge up to 5 days before arrival. In the event of later cancellation or no-show, the hotel reserves the right to charge 90% of the total amount.

WHAT SPECIAL FEATURES due to covid ARE Taking place AT THE RESORT MARK BRANDENBURG?

Our colleagues are well trained for the hygiene standards, we keep our distance even if we missed you as a guest so much that we would like to hug you. What else we do for you:

  • You will find disinfectant dispensers everywhere in the public areas
  • the resort offers a lot of space, we keep our distance and point this out in some places with cheeky sayings
  • open doors and windows, enjoy the fresh breeze of the lake while we air properly
  • Smart Service in the rooms (when the window is wide open, we shake up your beds, clean the bathroom thoroughly, change the towels as required and empty the wastebasket. After 4 days, there is also a change of linen, which you can use earlier at any time )
  • our guest folder is completely digital and can be called up at any time via the TV or the QR code on your room card cover
  • our employees are obliged to test for Covid several times a week
  • all employees are still required to wear masks

Fontane Therme

Does the Fontane Therme Spa use 2G or 3G?

From now on you don’t have to show us any proofs or certificates to check in at the Fontane Therme Spa.
We expressly ask that you continue to wear a mask. With this we want to protect you, other guests and our employees. At the same time, please continue to heed the current „AHA“-rules.

CAN PURCHASED THERMAL TICKETS BE CANCELED?

All purchased tickets for the Fontane Therme cannot be cancelled.
However, the tickets can still be rebooked up to 24 hours before the possible first entry. First entry means for day tickets until noon of the previous day and for evening tickets until 6 p.m. of the previous day.
To rebook, please use your login data and select the new date.